Last Updated: June 2026

---

This Return, Refund and Cancellation Policy outlines the conditions governing reservation cancellations, modifications, refunds, and early vehicle returns for all bookings made with Wawacar Rent a Car.

This policy applies to reservations made through our website, telephone, email, social media, travel agencies, business partners, or any other authorized booking channel.

By making a reservation, the Customer acknowledges and agrees to the terms set forth in this Policy.

Customers may cancel their reservation free of charge up to 24 hours before the scheduled vehicle pickup time.

Cancellation requests must be submitted through one of the following methods:

Email: reservas@wawacar.com.do

Telephone: +1 (917) 494-9740

A cancellation shall only become effective once confirmed by Wawacar Rent a Car.

Reservations cancelled less than 24 hours before the scheduled pickup time may be subject to:

• Administrative fees.
• Cancellation charges.
• Partial forfeiture of prepaid amounts.
• Full forfeiture of prepaid amounts for certain promotional or non-refundable rates.

Applicable charges depend on:

• Vehicle category.
• Reservation type.
• Seasonal demand.
• Promotional conditions.
• Selected rental rate.

Certain promotional rates, discounted offers, prepaid specials, or corporate agreements may be designated as Non-Refundable.

When a reservation is identified as Non-Refundable:

• No refund will be issued.
• No cancellation refund will apply.
• Date changes may be restricted or unavailable unless expressly authorized by Wawacar.

These conditions will be disclosed before completing the reservation.

Customers may request changes to:

• Pickup date.
• Return date.
• Pickup location.
• Return location.
• Vehicle category.
• Rental duration.
• Additional services.

All modifications are subject to:

• Vehicle availability.
• Updated pricing.
• Applicable taxes and fees.
• Seasonal pricing.
• Operational availability.

A modification request is not considered confirmed until approved by Wawacar.

A reservation shall be considered a No-Show when the Customer:

• Fails to collect the vehicle.
• Does not arrive at the scheduled pickup location.
• Does not notify Wawacar of a delay.
• Cannot be contacted using the information provided during booking.

In such circumstances, Wawacar reserves the right to:

• Cancel the reservation.
• Release the reserved vehicle.
• Apply applicable cancellation charges.
• Retain prepaid amounts according to the booked rental conditions.

Customers expecting to arrive after their scheduled pickup time should notify Wawacar as soon as possible.

Although Wawacar will make reasonable efforts to accommodate delayed arrivals, vehicle availability cannot be guaranteed when delays are significant or have not been communicated in advance.

Wawacar reserves the right to cancel a reservation under circumstances including, but not limited to:

• Suspected fraud.
• Invalid identification.
• Invalid driver’s license.
• Rejected payment authorization.
• False or misleading information.
• Failure to satisfy rental requirements.
• Vehicle unavailability due to unforeseen operational circumstances.
• Events beyond Wawacar’s reasonable control.

Where appropriate, Wawacar may offer:

• An alternative vehicle.
• A new reservation date.
• A full or partial refund, as applicable.

Customers may return the rental vehicle before the scheduled return date.

However:

• Unused rental days are generally not refundable.
• Promotional pricing may no longer apply.
• Rental charges may be recalculated according to the actual rental period and applicable pricing.

Approved refunds will generally be issued using the original payment method whenever possible.

Depending on the payment method used, refunds may be processed through:

• Credit card reversal.
• Debit card reversal.
• Bank transfer.
• Reservation credit for future rentals, where mutually agreed.

Once approved by Wawacar, refunds are typically processed within 5 to 10 business days.

The time required for funds to appear in the Customer’s account depends entirely on the issuing bank, financial institution, or payment processor.

Wawacar is not responsible for processing delays beyond its control.

The security deposit is not considered a rental payment.

The deposit may be released once:

• The vehicle has been inspected.
• No additional damages are identified.
• Fuel requirements have been satisfied.
• No unpaid tolls or fines remain outstanding.
• All contractual obligations have been fulfilled.

Release timing depends solely on the issuing bank or financial institution.

Certain optional services may have separate cancellation conditions, including:

• GPS devices.
• Child safety seats.
• Additional drivers.
• Airport delivery services.
• After-hours pickup or return.
• Other optional equipment.

Charges for services already provided or prepared may be non-refundable.

In extraordinary circumstances beyond the reasonable control of Wawacar, including but not limited to:

• Hurricanes.
• Tropical storms.
• Floods.
• Earthquakes.
• Airport closures.
• Government restrictions.
• Public health emergencies.
• Civil disturbances.
• Transportation disruptions.

Wawacar may, at its sole discretion:

• Reschedule the reservation.
• Offer a reservation credit.
• Provide a partial or full refund where appropriate.
• Offer another reasonable commercial solution.

Reservations made through:

• Travel agencies.
• Tour operators.
• Online travel agencies (OTAs).
• Corporate travel providers.
• Other authorized booking partners.

may also be subject to the cancellation and refund policies of those third parties.

Customers should review the applicable policies of the booking provider through which the reservation was made.