PRIVACY POLICY

Wawacar Rent a Car, operated by Broadway Luxury Real Estate EIRL, is committed to protecting the privacy and personal information of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, make a reservation, rent a vehicle, contact our customer service team, or interact with us through any authorized communication channel. By accessing our website or using our services, you acknowledge that you have read and accepted this Privacy Policy.

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Depending on the services requested, we may collect the following information:

• Full name
• Date of birth
• Nationality
• Passport number
• Government-issued identification
• Driver’s license information
• Residential address
• Telephone number
• Email address

• Pickup location
• Return location
• Pickup date
• Return date
• Vehicle category
• Additional services selected
• Reservation history

Payments are processed using secure payment providers. We may receive transaction-related information necessary to complete your reservation. Wawacar does not store complete credit or debit card numbers or security codes (CVV/CVC). When visiting our website we may automatically collect:

• IP address
• Browser type
• Operating system
• Device information
• Language preferences
• Website activity
• Cookies
• Date and time of access

Your information may be used to:

• Process reservations.
• Confirm vehicle availability.
• Verify identity.
• Validate driver’s licenses.
• Process payments.
• Deliver rental services.
• Provide customer support.
• Issue invoices.
• Prevent fraud.
• Improve our services.
• Respond to inquiries.
• Comply with legal obligations.

Where permitted by law and with your consent when required, we may also send promotional offers, newsletters and marketing communications. Your personal information may be processed based on:

• Performance of a rental agreement.
• Compliance with legal obligations.
• Legitimate business interests.
• Customer consent.
• Fraud prevention and security purposes.

Wawacar implements reasonable administrative, technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration or destruction. Our website uses encrypted communication through SSL/TLS protocols to protect information transmitted between your browser and our servers. Access to customer information is restricted to authorized personnel who require such information to perform their duties. Online payments are processed through authorized payment service providers using secure technologies. Transactions may be protected using:

• SSL/TLS Encryption
• PCI DSS compliant payment environments
• Visa Secure
• Mastercard ID Check
• Additional fraud detection technologies

Financial information is processed directly by the payment provider and is not stored by Wawacar outside the secure payment environment. To protect both our customers and our business, Wawacar may perform additional verification procedures before approving certain reservations. These procedures may include:

• Identity verification.
• Driver’s license validation.
• Telephone confirmation.
• Payment verification.
• Document review.

Reservations suspected of fraud or unauthorized activity may be delayed, declined or cancelled. Wawacar does not sell customer information. Your information may be shared only when necessary with:

• Payment processors.
• Financial institutions.
• Insurance companies.
• Roadside assistance providers.
• Technology service providers.
• Government authorities.
• Courts or law enforcement agencies when required by law.
• Professional advisors such as auditors or legal counsel.

All third parties receiving personal information are expected to maintain appropriate confidentiality and security standards. Personal information will be retained only for as long as necessary to:

• Complete the rental agreement.
• Process payments.
• Resolve disputes.
• Meet tax obligations.
• Comply with legal requirements.
• Prevent fraud.
• Maintain business records.

After applicable retention periods expire, information will be securely deleted or anonymized where appropriate. Subject to applicable law, customers may request:

• Access to their personal information.
• Correction of inaccurate information.
• Updating of personal data.
• Deletion where legally permitted.
• Restriction of processing.
• Objection to marketing communications.
• Withdrawal of consent where applicable.

Requests may be submitted to: reservas@wawacar.com.do Customers agree to receive communications related to:

• Reservations.
• Payment confirmations.
• Rental reminders.
• Vehicle pickup.
• Vehicle return.
• Customer support.
• Operational notifications.

Communications may be delivered through:

• Email.
• Telephone.
• SMS.
• WhatsApp.
• Other contact methods provided by the customer.

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Remember user preferences.
• Analyze website traffic.
• Enhance user experience.
• Improve website security.

Customers may manage cookie preferences through their web browser settings. Additional information is available in our Cookie Policy. Our website may contain links to third-party websites. Wawacar is not responsible for the privacy practices or content of those external websites. Customers are encouraged to review the privacy policies of any third-party websites they visit. Our rental services are not intended for individuals who do not meet Wawacar’s minimum rental age requirements. We do not knowingly collect personal information from minors for rental purposes. This Privacy Policy may be updated periodically to reflect changes in:

• Applicable legislation.
• Business operations.
• Technology.
• Security practices.

The latest version will always be available on our official website.