At Wawacar Rent a Car, protecting our Customers’ personal and financial information is one of our highest priorities.

We implement appropriate administrative, technical and organizational safeguards designed to protect the confidentiality, integrity and availability of information processed through our website and business operations.

This Security Policy applies to all online reservations, payment transactions and communications made through our official channels.

We take all reasonable measures and precautions to protect your personal information and follow industry best practices to ensure that your information is not improperly used, altered, or destroyed.
We encrypt your credit card information using Secure Sockets Layer (SSL) technology and store it using AES-256 encryption. We also comply with all PCI-DSS requirements.

The payment methods used by THE COMPANY are provided through third-party services. These third-party services (AZUL) comply with all security and encryption standards to keep your information secure. They will only use the information necessary to complete the required payment process.
We also recommend reading the Privacy Policies of these providers to better understand how they handle the information you provide.
That should be on the security policy and also when they are paying online.

Electronic payment processing for Wawacar Rent a Car is performed using payment platforms that comply with, or are designed to comply with, the Payment Card Industry Data Security Standard (PCI DSS).

PCI DSS is an internationally recognized security standard developed to protect cardholder information during payment processing.

Wawacar does not store complete credit card numbers, debit card numbers, security codes (CVV/CVC), or other sensitive authentication data on its own systems.

Payment information is processed securely through authorized payment gateways using encrypted connections.

Where supported by the issuing bank and payment network, transactions may be protected using:

• Visa Secure
• Mastercard ID Check

These authentication services help verify the identity of the cardholder before authorizing an online payment, reducing the risk of unauthorized transactions.

Availability depends on the customer’s card issuer and payment provider.

Certain reservations may require:

• Full payment.
• Partial payment.
• Security deposit authorization.
• Temporary hold (pre-authorization).

Security deposits may remain authorized until the rental agreement has been completed and the vehicle inspection confirms that no additional charges apply.

The release of any hold depends solely on the issuing bank or financial institution.

To protect both our Customers and our business, Wawacar reserves the right to perform additional verification procedures before approving certain reservations.

These procedures may include:

• Identity verification.
• Driver’s license validation.
• Payment verification.
• Telephone confirmation.
• Passport verification.
• Address verification.
• Review of supporting documentation.

Reservations suspected of fraud or unauthorized activity may be delayed, rejected or cancelled.

Customers are responsible for helping protect their own information by:

• Keeping payment information confidential.
• Not sharing verification codes.
• Using trusted internet connections.
• Verifying they are visiting the official Wawacar website.
• Reporting suspicious activity immediately.
• Keeping browsers and devices updated.

Access to Customer information is limited to authorized employees and service providers who require such information to perform their responsibilities.

Internal security procedures are designed to reduce the risk of unauthorized access, misuse, disclosure or loss of personal information.

Wawacar works with trusted third-party providers for services including:

• Payment processing.
• Website hosting.
• Cloud services.
• Fraud prevention.
• Customer communications.
• Technical support.

These providers are expected to implement appropriate security measures consistent with industry standards.

Although Wawacar takes reasonable precautions to protect its systems, no internet-based service can guarantee absolute security.

Customers acknowledge that internet communications may be subject to risks beyond Wawacar’s control.

We continuously review and improve our security practices to reduce cybersecurity risks whenever reasonably possible.

If Wawacar becomes aware of a security incident affecting personal information, appropriate measures will be taken to:

• Investigate the incident.
• Contain potential risks.
• Restore affected services.
• Comply with applicable legal obligations.
• Notify affected parties when legally required.

We strive to maintain continuous access to our website.

However, temporary interruptions may occur due to:

• Scheduled maintenance.
• Software updates.
• Technical failures.
• Internet service interruptions.
• Cybersecurity events.
• Force majeure.

Wawacar shall not be liable for temporary service interruptions beyond its reasonable control.

This Security Policy may be updated periodically to reflect:

• Changes in applicable laws.
• New technologies.
• Enhanced security practices.
• Business operational changes.

The latest version will always be available on our official website.